RESUME


Education & Certifications

George Mason University
   B.S. Applied Information Technology: Information Security      -Expected Graduation: May 2015

Northern Virginia Community College   
   A.A.S. Information Systems: CSC Network Administration      -Graduated: May 2012
   A.S. Information Systems      -Graduated: May 2012


IT Skills & Proficiencies

Applications:
MS Office 2003 / 2007 / 2010, BackupExec, CA ArcServe, Symantec Ghost, Symantec Endpoint Protection, GFI Events Manager

Databases:
SQL Server, MySQL, Microsoft Access

Networking:
LAN/WAN protocols and technologies, TCP/IP

Operating Systems:
Windows XP / Vista / 7, Server 2000 / 2003 / 2008, MacOS, various Linux flavors

System Software:
Active Directory, VMware ESXi, SAMBA


Work History

General Dynamics
Washington DC | December 2012 - Present
Desktop Support

  • Working within a small group to support end users with Tier2 desktop support via remote desktop, phone, email and desk side assistance
  • Ensuring tickets are resolved in a timely fashion to maintain Service Level Agreement requirements
  • Troubleshooting PC hardware and software issues, escalating issues where necessary to achieve ticket resolution in a timely manner
  • Troubleshooting both network and local printer issues, as well as other peripherals (scanners, card readers, printers, etc)
  • Troubleshooting network connectivity issues, escalating issues where necessary to achieve ticket resolution
  • Coordinating with supply personnel and end users to get new hardware when necessary to resolve hardware issues.

 

Delex Systems Inc > Contract IT Support
Washington DC | May 2012 - November 2012
Systems/Network Administrator

  • Performed upgrade of offline Document Control LAN consisting of deploying Windows Server 2008 R2 in a domain structure with five Windows 7 workstations
  • Configured Group Policy to adhere to JAFAN 6/3 requirements to maintain a Protection Level 2 (PL2) standard
  • Developed System Security Plan for LAN, Privileged User Guide and General User Guide
  • Migrated data from SIMS 4D database to SQL Server 2008
  • Maintained change management log for LAN

Delex Systems Inc
Vienna VA | 2009 - November 2012
IT Support Specialist

  • Supporting end users with desktop support via phone, email, and desk-side assistance
  • Ensuring nightly backups ran; troubleshooting backup errors
  • Installing/configuring/moving workstations
  • Using spare hardware when necessary to build workstations
  • Administering users in a Active Directory environment- password resets, disabling terminated users, rights assignments, home directory assignments
  • Maintaining Active Directory computers- labeling, removing old stations to keep clean OUs
  • Maintaining system inventory of laptops, servers and workstations
  • Configured Protection Level 2 (PL2) standalone systems
  • Developed workstation images for deployment using Symantec Ghost
  • Developed end user guides for in-house application usage, email setup, phone setup
  • Deployed company-wide anti-virus upgrades
  • Assisted with weekend HQ move ensuring all networks were up and operational within 48 hours.
  • Administered end user IP phones using Cisco Unified Communications Manager
  • Developed MySQL backend database and MS Access frontend for computer inventory tracking
  • Performed security audits, maintenance and updated system change logs for offline LANs
  • Deployed Windows Server 2008 R2 print server with both 32/64-bit drivers hosted on VMware ESXi platform

 

Columbia Pike Animal Hospital / Town & Country Animal Hopsital
Annandale VA / Fairfax VA | June 2002 - November 2012
Lead Technician / IT Support

In addition to veterinary technician duties-

  • Handled IT support between three locations
  • Installed/configured network printers
  • Deploying workstations on limited budget using spare hardware where necessary
  • Administering users in a Active Directory environment- create users, disable users, delete users, setting user permissions
  • Maintained server running Windows Server 2003 R2/2008 R2 running terminal services
  • Maintaining day-to-day network operations to ensure efficiency
  • After hours software upgrades and maintenance- practice management software upgrades, server swaps
  • Developed system for incorporating digital radiographs into pracice management software
  • Developed centralized digital version of client handouts, company forms, and reference materials
  • Installed four separate CCTV systems ranging from eight to sixteen cameras for theft deterrence
  • Incorporated web filtering policy for all three locations
  • Develope warm backup solution using two servers at each location to mitigate risk of primary server going down and providing realitively seamless transition to secondary server with mirrored practice management software and up-to-date data